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If you have a problem with an order, or your order has not arrived within the advised delivery time, please click or tap ‘Orders’ and select your order and click/tap ‘Report a problem’.

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

🌡️ Weather Update: To prevent melting in the extreme heat, deliveries over the next week will be made as temperatures allow. More info.

Report a problem

Thanks for submitting your issue

Select the nature of your issue and click 'next' below:

Please fill the form below and click submit.

This will automatically create a ticket on our system. We will review your issue and get back to you within 24 hours. A copy of the form will be emailed to you for reference.

Your parcel is due to arrive by . Please wait until after 8pm on this date before submitting a late/missing delivery query.

Please be aware that during busy periods (especially Christmas) there may be slight delays in despatch. Please allow an additional day for delivery where possible.

Have you checked the tracking to see the status of your delivery?

Searching for your order

Click here to go to the tracking site

Your parcel is due to arrive by .

Please allow us and the courier time to prepare your order and complete the delivery by the date shown before raising a query.

If your delivery status shows ‘With Sender’, we are still preparing your parcel and it will be with the courier soon.

If you still need help, our helpful tracking team can help you. Please click Submit Delivery Assistance below and this will automatically raise a ticket with the tracking team who will look into your order and get back to you.

Please fill the form below and click submit.