Frequently Asked Questions

About our chocolate:

  • Our chocolate tastes very smooth, creamy and silky. It is dark chocolate but it is not bitter. We select particular cocoa beans to ensure the silky texture and creamy taste without needing to add milk.

    Our cocoa beans are carefully sourced and chosen for their luxurious, indulgent flavour, making our chocolate pieces truly special both to look at and to taste.

    Our plain chocolate contains 64% cocoa and less sugar than a lot of every day chocolate you might find in the supermarket. Our milk chocolate contains a high 37% cocoa and our white contains a minimum of 30% cocoa. The result is all in the flavour, fine chocolate that’s sweet without being sickly.

    Head over here to find out more about our amazing chocolate.

  • We use truly top-notch ingredients to make our amazing creations. This is what really sets us apart. We use a rather special cocoa bean called the ‘Trinitario’, from Venezuela; an extremely sought after variety used in less than 10% of worldwide chocolate production due to the expertise needed to grow them.

    Head over here to find out more about our amazing chocolate.

  • Yes, all of our chocolates are suitable for vegetarians.

  • Yes, all of our chocolate is vegan, even the white chocolate!

  • Yes, all of the items are hand made. There is no whizzy machinery involved. Every item is finished by hand also to give it the colour (which is brushed on, not sprayed) or rusty appearance.

  • Simply store it in a cool, dark and dry place. There is no need to put it in the fridge.

  • It lasts at least six months from date of purchase.

  • You can try and fix the broken chocolate quite easily by very quickly waving a flame (lighter) over each snapped surface and gently pressing them together. Let it set for around an hour and if you can see the joint dust it with a bit of cocoa and lightly rub it in.

  • None of our chocolate has any milk in the recipe at all, however due to the use of milk in the manufacturing facility, they may contain traces of milk. The white chocolate items are made using rice milk to give them a perfectly creamy taste and texture.

  • Yes, all of our chocolate is now certified Gluten-Free!

  • We do not use nuts in any of the chocolate, however all of the products may contain traces of nuts.

  • No.

Ordering & Shipping?

  • We accept payment via PayPal and all major credit/debit cards. American Express is the only card we do not accept.

  • We ship orders daily. Choose express delivery to receive your chocolate within 2 working days. Standard delivery takes 3-5 working days.

  • Yes, we send all orders tracked. Once your order has been shipped, you’ll receive an e-mail with a tracking link.

  • Our online shop is open 24/7 throughout the year. If you want to see and buy our chocolate in person keep following us over on our Facebook page where we announce locations. We are usually on the road during Valentine’s Day, Mother’s Day, Father’s Day and Christmas.

  • We currently aren’t able to fulfil individual custom order requests. If there is anything specific you’d like and if you need large quantities it’s worth dropping us an e-mail or calling to see if we can help.

  • All of our chocolate creations are based on their size, weight and complexity of production.

  • Nearly all of our items are full sized, exact replicas of the real objects. We actually use the real objects to make the original casts for the moulds, which is why they are so incredibly realistic and include all of the intricate details of the real thing.

    Of course some items are so large in real life that they have to be scale miniatures (like cars & muscial instruments). You can check on every product page in the ‘additional information’ box and by clicking or tapping the ‘i’ on the product on the create your own box page to see whether the item is a full sized item or a scale model.

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