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HANDY CONTACTS:

Existing Order Enquiries

If you have an existing order and need assistance, please click here and go to ‘Report a problem’ to raise your issue. This will get you the fastest response and direct your enquiry to the person who can help. Please use this option if your order has not arrived, something is damaged, missing or not as expected.

For any issues not relating to an existing order, email us at:

Wholesale, Corporate, Trade & Stockist Enquiries

Returns address

The Amazing Chocolate Workshop Ltd, Unit 2 Hazel Court, Blidworth NG21 0RY

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Report a problem

Thanks for submitting your issue

Select the nature of your issue and click 'next' below:

Please fill the form below and click submit.

This will automatically create a ticket on our system. We will review your issue and get back to you within 24 hours. A copy of the form will be emailed to you for reference.

Your parcel is due to arrive by . Please wait until after 8pm on this date before submitting a late/missing delivery query.

Please be aware that during busy periods (especially Christmas) there may be slight delays in despatch. Please allow an additional day for delivery where possible.

Have you checked the tracking to see the status of your delivery?

Searching for your order

Click here to go to the tracking site

Your parcel is due to arrive by .

Please allow us and the courier time to prepare your order and complete the delivery by the date shown before raising a query.

If your delivery status shows ‘With Sender’, we are still preparing your parcel and it will be with the courier soon.

If you still need help, our helpful tracking team can help you. Please click Submit Delivery Assistance below and this will automatically raise a ticket with the tracking team who will look into your order and get back to you.

Please fill the form below and click submit.