IMPORTANT INFORMATION FOR PRE-CHRISTMAS ORDERS:
Due to extremely high demand, our busy team are experiencing some delays in preparing orders. Your order may take an additional 2 days to arrive.
Please be assured that your order will arrive in plenty of time for Christmas.
We would greatly appreciate if you could wait a few extra days before getting in contact about your order. You will receive a tracking link by email as soon as it is on its way.
Thank you for your patience!
Delivery Charges & Service:
Orders over £50 qualify for free UK shipping.
Shipping for all other orders costs £4.50.
We deliver anywhere in the UK using fully tracked courier delivery service.
Your order will be despatched within 3 working days of being placed (either despatched the same day, or the next working day).
The shipping service we use is a 24 hour service.
Orders are delivered within 5 working days of being placed.
You do not need to be at home for the delivery. The courier will leave the parcel in a safe place or leave a card.
Tracking existing orders: important:
If you have an existing order, your tracking link will be sent to you by email when the order leaves us.
Please allow the amount of time stated on your order confirmation for your order to arrive.
If you still need help, our helpful tracking team can help you. Please click here to go to your order and select ‘Report a problem’ to raise a support ticket with the tracking team who will look into your order and get back to you.
Scottish Highlands, Channel Islands & Northern Ireland:
Shipping costs & lead-times depend on postcode. Please enter your shipping address on the checkout page to see the price options for your area.
Please email us your order to for a shipping quote. Shipping prices depend on the country and size of order so please include the full order you are interested in placing so we can get the most accurate shipping price possible.
Our Eco-Friendly Packaging:
Your gifts come perfectly packed with award-winning recyclable gift boxes with a recyclable food-grade paper filling and biodegradable film window.
All securely wrapped in biodegradable padding and a fully recyclable outer box sealed with paper tape.