Delivery Information

All orders placed before midnight each day are despatched the next day, using a next-day tracked delivery service as standard. Next-day delivery is not guaranteed.

Tracking existing orders: important:

If you have an existing order, your tracking link will be sent to you by email when the order leaves us.

Please allow the amount of time stated on your order confirmation for your order to arrive.

If you still need help, our helpful tracking team can help you. Please click here to go to your order and select ‘Report a problem’ to raise a support ticket with the tracking team who will look into your order and get back to you.

Scottish Highlands, Channel Islands & Northern Ireland:

Shipping costs & lead-times depend on postcode. Please enter your shipping address on the checkout page to see the price options for your area.

International Shipping:

Please email us your order to for a shipping quote. Shipping prices depend on the country and size of order so please include the full order you are interested in placing so we can get the most accurate shipping price possible.

Our Eco-Friendly Packaging:

Your gifts come perfectly packed with award-winning recyclable gift boxes with a recyclable food-grade paper filling and biodegradable film window.

All securely wrapped in biodegradable padding and a fully recyclable outer box sealed with paper tape.

🌡️ Weather Update: To prevent melting in the extreme heat, deliveries over the next week will be made as temperatures allow. More info.

Report a problem

Thanks for submitting your issue

Select the nature of your issue and click 'next' below:

Please fill the form below and click submit.

This will automatically create a ticket on our system. We will review your issue and get back to you within 24 hours. A copy of the form will be emailed to you for reference.

Your parcel is due to arrive by . Please wait until after 8pm on this date before submitting a late/missing delivery query.

Please be aware that during busy periods (especially Christmas) there may be slight delays in despatch. Please allow an additional day for delivery where possible.

Have you checked the tracking to see the status of your delivery?

Searching for your order

Click here to go to the tracking site

Your parcel is due to arrive by .

Please allow us and the courier time to prepare your order and complete the delivery by the date shown before raising a query.

If your delivery status shows ‘With Sender’, we are still preparing your parcel and it will be with the courier soon.

If you still need help, our helpful tracking team can help you. Please click Submit Delivery Assistance below and this will automatically raise a ticket with the tracking team who will look into your order and get back to you.

Please fill the form below and click submit.

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