Frequently Asked Questions

About our chocolate:

  • Our chocolate tastes very smooth, creamy and silky. It is dark chocolate but it is not bitter. We select particular cocoa beans to ensure the silky texture and creamy taste without needing to add milk.

    Our cocoa beans are carefully sourced and chosen for their luxurious, indulgent flavour, making our chocolate pieces truly special both to look at and to taste.

    Our plain chocolate contains 60% cocoa and less sugar than a lot of every day chocolate you might find in the supermarket. Our white choc contains a minimum of 30% cocoa. The result is all in the flavour, fine chocolate that’s sweet without being sickly.

    Head over here to find out more about our amazing chocolate.

  • We insist on truly top-notch ingredients to make our amazing creations. This is what really sets us apart. Our plain chocolate contains rather special cocoa beans called the ‘Trinitario’ and ‘Forestero’. The Trinitario is an extremely sought after variety used in less than 10% of worldwide chocolate production due to the expertise needed to grow them.

    Head over here to find out more about our amazing chocolate.

  • Yes, all of our chocolates are suitable for vegetarians.

  • Yes, all of our chocolate is vegan, even the white choc which is deliciously creamy, smooth and sweet thanks to organic rice and almond as an alternative to milk.

  • Yes, all of the items are hand made. There is no whizzy machinery involved. Every item is finished by hand also to give it the colour (which is brushed on, not sprayed) or rusty appearance.

  • Simply store it in a cool, dark and dry place. There is no need to put it in the fridge.

  • It lasts at least six months from date of purchase.

  • You can try and fix the broken chocolate quite easily by very quickly waving a flame (lighter) over each snapped surface and gently pressing them together. Let it set for around an hour and if you can see the joint dust it with a bit of cocoa and lightly rub it in.

  • None of our chocolate has any milk in the recipe, however due to the use of milk in the manufacturing facility, they may contain traces of milk. The white choc items are made using rice and almond to give them a perfectly creamy taste and texture. Our chocolate is not suitable for milk allergy sufferers due to the manufacturing methods.

  • Our plain chocolate may contain traces of nuts. The white choc contains almond and may contain traces of other nuts.

  • No.

  • No. Our chocolate is unsuitable for milk allergy sufferers due to manufacturing methods used.

Ordering & Shipping?

  • We accept payment via PayPal and all major credit/debit cards. American Express is the only card we do not accept.

  • We ship orders every day from Monday to Friday. Orders are delivered within 2-5 working days of the order being placed.

  • Yes, we send all orders tracked. Once your order has been shipped, you’ll receive an e-mail with a tracking link.

  • Our online shop is open 24/7 throughout the year. If you want to see and buy our chocolate in person keep following us over on our Facebook page where we announce locations. We are usually on the road during Valentine’s Day, Mother’s Day, Father’s Day and Christmas.

  • We currently aren’t able to fulfil individual custom order requests. If there is anything specific you’d like and if you need large quantities it’s worth dropping us an e-mail or calling to see if we can help.

  • All of our chocolate creations are based on their size, weight and complexity of production.

  • Nearly all of our items are full sized, exact replicas of the real objects. We actually use the real objects to make the original casts for the moulds, which is why they are so incredibly realistic and include all of the intricate details of the real thing.

    Of course some items are so large in real life that they have to be scale miniatures (like cars & muscial instruments). You can check on every product page in the ‘additional information’ box and by clicking or tapping the ‘i’ on the product on the create your own box page to see whether the item is a full sized item or a scale model.

Your Cart
Your cart is empty Shop Now
0

Report a problem

Thanks for submitting your issue

Select the nature of your issue and click 'next' below:

Please fill the form below and click submit.

This will automatically create a ticket on our system. We will review your issue and get back to you within 24 hours. A copy of the form will be emailed to you for reference.

Your parcel is due to arrive by . Please wait until after 8pm on this date before submitting a late/missing delivery query.

Please be aware that during busy periods (especially Christmas) there may be slight delays in despatch. Please allow an additional day for delivery where possible.

Have you checked the tracking to see the status of your delivery?

Searching for your order

Click here to go to the tracking site

Your parcel is due to arrive by .

Please allow us and the courier time to prepare your order and complete the delivery by the date shown before raising a query.

If your delivery status shows ‘With Sender’, we are still preparing your parcel and it will be with the courier soon.

If you still need help, our helpful tracking team can help you. Please click Submit Delivery Assistance below and this will automatically raise a ticket with the tracking team who will look into your order and get back to you.

Please fill the form below and click submit.